Hyatt Regency Mission Bay Spa and Marina

Yanda Chen a month ago

Found hair-covered debris on our nightstand mid-stay, and woke up with rash after sleeping in that room. When I called for immediate cleaning ASAP, the response was that a request had been "put in" and housekeeping had a "planned order" — a medical incident, apparently not urgent. Nobody came for 2 hours until I escalated in person. The front office manager did then replace the bedding and verbally comped one night. But after checkout, that comp never appeared — staff "do not recall" their own manager's promise, and no note was ever entered. Separately, our room went completely unserviced another day ("hotel was full, please understand"). Every interaction opened with an explanation of why it wasn't their fault; not once did anyone take ownership first. Now resolving through corporate. Bay views are nice. But get every commitment in writing before you leave the desk. Update: after numerous communication consistently failed, within merely 2 hours of posting this review, the property applied the promised credit and sent a corrected folio. I’m glad it’s resolved — though it shouldn’t have taken a public review to honor a manager’s in-person commitment.

Haedan Eagar 2 months ago

Great hotel for a vacation with little kids. About 1-1.5 mile walk to mission beach and ocean beach which kept us entertained for the entire day. The hotel has an amazing pool for kids and was very busy during the day. The food was amazing and the service was great. Our room comfortably for two pack and plays. It would have been a better trip overall if we had brought a car but we were able to see much of San Diego using the bus system and walking - there is a bus stop immediately outside the hotel. Great stay for our family. You have to get the fish tacos from the place next door

Heidi Van Dyke 2 months ago

We had such a great stay at the Hyatt Regency San Diego Mission Bay. Everyone we interacted with was friendly and helpful, especially the valet, bell man and front desk agents. They were always welcoming, quick, and made coming and going so easy. Valet parking is the same price as self parking and no fees for charging my car was a plus. Our room had an incredible view, and we were able to watch all of the Fourth of July fireworks from our balcony on the 11th floor. We upgraded (worth the price for views) to a suite Oh yeah, they have to goand had windows throughout and could see the fireworks from every direction of San Diego . It was such an unexpected highlight of the trip. I almost forgot to mention that they’re pet friendly, and don’t Overcharge you. It was $100 for the stay. It was nice seeing dogs throughout the hotel. We’d definitely stay here again and would recommend it to anyone visiting San Diego.