Best Western Plus Island Palms Hotel & Marina

Melissa Nieves a month ago

We traveled thru California. We stayed 1 night on our way up. Then 3 nights on way back (accessible room). We were impressed with the vibe and location of the hotel. We enjoyed both stays at this hotel, we loved the tranquility and location. Definitely would recommend. Cute li'l bar /restaurant on property (given a discount coupon at check-in) overlooking the marina. 2 clean pool areas on property. The hotel has daily on-sight activities. Clean and spacious rooms. Park and fishing pier conveniently located across the street. ---- Our first stay we were on the 2nd floor, king room with a private balcony and bay view in the Casa del Mar bldg. The morning sun glimmering off the water was beautiful. We loved it so much when we traveled back through SD we decided to stay at the hotel again. Unfortunately, it happened to be during Comic Con so ALL hotels in and around SD had their room prices jacked up to double the price and many were full or near full with limited room availability. Consequently on our second stay we got an NV accessible king junior suite on the bottom floor in the Casa del Mar bldg. We wanted a suite and it was the only one left. We felt a little guilt

Grace Roman 2 months ago

I had reservations at this hotel that were made about a month ago. This morning, I called to get clarification about the cost and the incidental hold amount because I wanted to make sure I understood everything correctly. Around 8–9 PM, I received an email notification stating that I was going to be charged, and I was confused because I had not been given a clear explanation. I called the hotel to get clarification, but the female representative I spoke with was extremely dismissive and rude. I was not calling to argue—I was simply trying to understand what was happening because I had been given two different pieces of information. Instead of helping clarify the situation, she repeatedly responded with “per policy,” which made the situation even more frustrating. At the end of the conversation, she told me she was going to cancel my reservation. This was completely unacceptable, especially because I already had confirmed reservations and we were traveling to celebrate my son’s 18th birthday. I am traveling 6 hours for this trip, and after planning and preparing for this stay for over a month, having my reservation canceled because of a miscommunication was extremely upsetting. I

Al Strong 3 months ago

My wife and I spent a couple of nights at the BW Island Palms to celebrate our 25th Wedding Anniversary and it was wonderful. I called in advance to ensure I had booked the right room for the occassion and the staff was very helpful. Upon our arrival we found the room to be perfect - well furnished, spacious, clean, and had a great view. Upon check in, people wished us a happy anniversary and made the exprience very personal and special. The location on Shelter Island is beautiful. We are already looking for an opportunity to return.

Shaundale Julg 4 months ago

Stayed here from the 1-3 and enjoyed my stay. It was a quick check-in process and the staff from desk services, cleaning and the restaurant staff were all on point and added to the overall atmosphere. Great view of the marina and enjoyed the room layout. Would've benefitted from having a coffee maker in the room or at least more access to little items like that. Clean room and bathroom. Parking was a bit of a hassle, not enough spaces. The best bang for your buck hotel.