Crunch Fitness - Midland

Conner Montgomery a month ago

As many reviews have already mentioned, they intentionally make it a MASSIVE pain to cancel "flexible" memberships. I had to call them and go in person month after month because they kept charging me after it was supposedly canceled. If you still want to give this overly packed gym a try, make sure to use an easily cancelable virtual card. They will also charge you for sign up fees. I thought I would be getting zero sign up fees through a promotion. However, when I brought this to their attention at the gym, they said it was my fault for not signing up correctly. The entire process was uncaring, ill spirited, and full of "well that sucks for you" sentiments. Seems I am far from the only person with these problems.

Bryan Martinez 2 months ago

I been attending this gym 3 years plus. Gets the job done but can it be much better sure. Seems management doesn't care or idk just worried about getting clients. Machines get broken takes months for them to get them fixed,no regular maintenance on regular basis. When it rains roof leaks all over the gym areas. Hope they open a new location in midland or something.

Ashley 2 months ago

I WILL NEVER BUY A MEMBERSHIP FROM CRUNCH AGAIN Don't sign up for a membership here if you plan on moving and especially not if you're a fem presenting person that cares about sexist behavior. The staff here, namely Payton and David, are incredibly rude and apparently don't know how to do their jobs because it took an entire extra month of calling to get my account properly cancelled. During my first "fitness meeting" I was called fat, confused, and later told I needed to get my husband's approval before booking with a male trainer among other micro-aggressions. I'll admit I'm overweight and that I don't know a lot about being in a gym, but I don't find it appropriate to say these things to someone looking to better themselves. And don't get me started on how inappropriate and sexist it is to require a woman to go ask for approval before booking a service. Despite this incident, I stayed for about half a year and only had to cancel because of a big move. Please make sure that you give yourself enough time to double check on your cancellation before you leave because I didn't. Instead I was charged TWICE in the next month because someone left my account active and then later changed

Garret Griffin 2 months ago

Love the gym and most of the staff, however my girlfriend will not be joining and I will not be coming back. Justin the AGM made us feel like we were doing something wrong and had an attitude with us for trying to use our one week free pass. The staff let us use it all week but Justin made her pay because she didn’t yet have a Midland address. This guy had an attitude for no reason.

Shawndra Miller 7 months ago

Ok. I was very nervous about joining based on the reviews, however, I can personally tell you there is more to the bad reviews than what is being reported! This Midland location is absolutely amazing! First, the staff, including management, are friendly, accommodating, positive, and give a family vibe! They clearly enjoy their job/career. Second, I did have a personal trainer! She was encouraging, positive, accommodating, and committed to my success! In addition, I haven’t exercised in a LONG time, plus I’m in my older years so she was attentive to my beginner struggles. I would completely and totally, without hesitation, recommend this place if you are on a fitness journey or are a well seasoned fitness enthusiast. It has an amazing atmosphere and they have all the equipment you could possibly need! Oh and classes too! I hope this helps someone on the fence or considering the negative reviews as I did. So glad I didn’t let them influence me.