Villa Sport Athletic Club

Miku Kuran 3 weeks ago

The work environment did not feel very diverse (and they’re all really young? ) , and the team seemed to lack experience when it came to customer service. Many interactions felt dismissive or poorly handled, and there seemed to be a noticeable lack of professionalism and understanding of how to communicate effectively with customers…. I would have really liked to spoken to experienced workers rather than people doing a summer job! Truly a stronger emphasis on customer service training would make a significant difference, because if you’re paying this much money you want to feel good about coming back! As of right now, not really enjoying the vibe.

Keny a month ago

I’m not usually someone who leaves reviews, but I think this one is necessary. I train here for long periods of time, and overall the gym is great. However, the bathrooms are consistently dirty and often smell bad. It would really help if staff could follow a regular cleaning schedule or do bathroom rounds during peak hours. Thank you for improving the experience for all of us.

W W 2 months ago

Do not come here unless you want to pay over $500 and getting harassed/yelled at by the staff and Karens while you are showering and undressed. I recently joined this gym, and today was only my third time coming here. The locker room was packed, and I was trying to find an open shower room. I did not have my glasses on, so I could not see clearly. There were two pathways, and since I am a new member, I did not know that the line starts at the second pathway. I was standing on the left side, and I was the only person there. When a shower room very close to me became available, I went in and started showering. Shortly after, a female staff member came to my shower room. I believe her name was Myrna. She was very rude, pointed her finger at me, and yelled that I needed to stand in line. I was confused, naked, and without my glasses. It felt like she was almost going to open the shower door and drag me out. Soon after that, a Karen came to my shower room and yelled at me. She called me the B word and accused me of cutting in front of her and her daughter. After I finished showering and was getting dressed, she came up to me again while I was still half dressed and continued yelling

Sofya Luchytsky 2 months ago

There are far too many managers at this place, and unfortunately, they don't seem to communicate with each other. One employee tells you one thing, another tells you something completely different, and no one takes responsibility when the information turns out to be wrong. This has happened to us several times, but today was the final straw. We are a family of four—two adults, an older child, and a baby. We've brought our baby to the pool several times without any issues. Then one day, we were suddenly stopped at the front desk and told the baby needed to be registered. That was completely reasonable, and we had no problem doing it. The problem was how it was handled. Our older child had already gone through the gate, while my husband had to come back because the baby and I weren't allowed in. We asked if we could at least go get our child first, but we were told no—we had to complete the registration before anyone could enter. Our family was split up, and our young child was left inside by herself. It was an incredibly stressful and unnecessary situation. We spent about 20 minutes filling out paperwork while standing there with a baby in a stroller. The employee repeatedly assu

Mystery K 4 months ago

A very friendly and clean gym. Besides the professional swimming pool, there are also pools for general practice and children. The fitness equipment upstairs is very complete, and there are many workout classes available. Even someone like me who normally doesn’t enjoy exercising likes coming here. The shower rooms and locker areas are also very clean, and the lockers allow you to set your own passcode, which is very convenient.