The Langham Huntington, Pasadena

Guillaume Cachia a week ago

Hotel is cool for its historical value but it really just is a massive Marriott with more crown molding… checking in was subpar, the rooms are old and smelly, we had a gigantic baby crib in the room we had to move ourselves (did not request it), elevators are always down, had to take our luggage up via service staircases filled with smelly old room service trays… walls are extremely thin and we can hear everything happening in next door rooms which is so unfortunate if you’re trying to sleep and they’re talking or watching TV. Breakfast start is 7am (6:30am would be better). We were there 3 nights and each night had a huge event (weddings) which means lots of noise and lots of noisy guests screaming down the hallways in the middle of the night. Definitely regret booking this resort that looked awesome on the website, but so disappointing in real life.

Bruce Van Dalsem 2 months ago

It is deceptive to call this a 5-star hotel. It's not even close. I've stayed in nicer rooms at La Quinta suites. The property is amazing, but the buildings need to be either torn down or brought up to standards. Our suite was plain weird. Several doors that open to public spaces, including the bedroom. Just some of the areas where this hotel is worse than a 3-star include: Terrible lighting in the rooms. Almost no electrical outlets. Mechanical systems that are so old they rattle and make noise such that you can't sleep without earplugs. Empty mini bar. Water take 5 minutes or more to get hot No turn down service. Outdated electronics. Bad housekeeping. No hair dryer in room. Very slow valet service Old, dated furnishings. Broken elevator. The entire place smells like an old person's home. They must also sell passes to non hotel guests as both pools were packed with screaming kids all day. Oh yeah, it's also very expensive. Overall, an extremely disappointing experience.

Chelsey Fields 2 months ago

The Langham Pasadena is a beautiful property with stunning gardens and architecture, which makes this experience even more disappointing. During my stay, the hotel chose to replace its irrigation system, leaving the entire front entrance of the resort torn up with dirt, trenches, and heavy machinery. It is difficult to understand why management would schedule such a major construction project during one of the busiest times of the year rather than during the off-season when it would have had far less impact on guests. For a property that markets itself as a five-star luxury resort, this demonstrated a surprising lack of planning and consideration for the guest experience. Unfortunately, the service also fell well below expectations. At the Royce Pool, the staff was consistently unfriendly, drinks often took close to an hour to arrive, and food service was even slower. The level of hospitality did not reflect the standards one would expect from a luxury resort. The most concerning issue, however, was discovering bed bugs in my room. Rather than taking accountability and working toward a reasonable resolution, the hotel has been unwilling to address the situation appropriately. Thi

Maria Yrbas 2 months ago

Exquisite property, beautiful art, exceptional service, and stunning gardens. This beautifully renovated hotel has preserved its original charm while offering every modern comfort. The spa is simply superb—a perfect place to relax, recharge, and recover from the demands of work. During my visit, I accidentally lost my diamond ring. Paula, who was diligently ensuring the spa was impeccably maintained with fresh towels, chilled face towels, and infused water, immediately stepped in to help. She searched every inch of the spa with genuine care and determination until we found it. I cannot express how grateful I am for her kindness, professionalism, and attention to detail. It was such a relief, and I truly don't know what I would have done without her assistance. We also enjoyed many of the hotel's amenities, including the complimentary bicycles. Álvaro was incredibly attentive and helpful, making sure we had properly fitted helmets and that the bicycles were adjusted to our height. His outstanding service made the experience even more enjoyable. After spending many years working in luxury hospitality myself, I especially appreciate professionals who genuinely care about creating m