Happy Birdie Badminton

Abdul Malik 10 months ago

We had a court reserved for two hours and extended it for an additional hour before our time ended. Yet during that third hour, the lights were suddenly turned off. When we called the listed number, we were told to move to another court — so we shifted our entire group and equipment. Moments later, the on-site manager (a lady with glasses) started yelling at us in front of everyone, accusing us of not having a reservation. Even after confirming with the owner that we did have a valid booking, she showed no apology or professionalism — just attitude, as if she were doing us a favor. The entire experience was humiliating, disrespectful, and completely uncalled for. What made it worse was the tone and behavior that felt clearly discriminatory, as if we were being singled out and treated differently from others. That’s unacceptable and deeply disappointing from any business. No paying customer should ever be treated this way. The owner and management need to address this behavior seriously — professionalism and basic respect should never depend on who the customer is.

Naba Chinde 10 months ago

HOSTILE, DISCRIMINATORY ENVIRONMENT: A WARNING ​STAY AWAY. This was, without a doubt, the single worst experience I have ever had at a recreational facility, defined by shocking unprofessionalism, public humiliation, and what felt like blatant discrimination. ​We had a reservation for Court 1 from 9:00-11:00 PM, which we had validly extended until 12:00 PM. Despite our active, paid extension, at 11:10 PM, our court lights were abruptly and intentionally killed. After staff member X corrected the operational mistake and moved us to Court 3, "Tiffany" (initially identified as an owner) came storming onto the court, shouting at us in front of other paying patrons and aggressively demanding that we "exit right away." ​Despite showing her the reservation confirmation and explaining that a staff member had already moved us due to their mistake, she continued to yell, escalating the confrontation and making a spectacle of us. ​Here is the most offensive part: When she finally called staff X and confirmed that our extended reservation was valid and she was wrong, did she apologize? Absolutely not. Instead, she immediately turned the lights off on Court 3 and forced us to move again. Her be

Sameer Mohd. 10 months ago

I have been here a few times with my friends, and the experience generally has been good which is the only reason I am giving more than one star. Our experience on the night of Nov-10 was beyond acceptable. Though we extended our reservation by an hour and received confirmation from the system, the lady claiming to be the manager turned off the light mid-game without as much as talking to us. When we called up the management and they confirmed our reservation AGAIN and said we could take a different court, this lady came over and started yelling that she turned off the lights on our court. She was not ready to see the confirmation email we had and kept shouting in front of at least 15 people there at us. When she finally got confirmation on the phone, she said "GO PLAY IN THAT COURT" without a single apology or sign of remorse. If she was indeed part of the management, we will find another place to play in the future.

Faisal Maniar 10 months ago

We had booked a court for two hours and extended for one more hour before our time ended. During the third hour, the lights were suddenly turned off. When we called the number listed, we were told to move to another court. After moving our entire group and equipment, the on-site manager (a lady with glasses) started yelling at us in front of everyone, accusing us of not having a reservation. She refused to listen while we tried to calmly explain what had happened. It was humiliating and completely unprofessional. Only after she called the other owner did she realize we were right — then told us to move back again. The way we were treated was disrespectful, unnecessarily aggressive, and made us feel targeted, which is unacceptable for any business.

Angela Chu Edited 2 years ago

I did go during lunch hour, so it was only $10 to drop in. The lights are kinda blinding and it IS low-key stuffy, but it won't be too bad provided you go at the right time. Anyway, I had a lot of fun here. Edit: I was browsing the website, and it appears they offer coaching of some sort. I emailed them and they didn't reply after several business days, so I just called them this morning. The guy did the classic "oh you'll have to email us if you want to know about that" and when I said that I already did, they were like "Oh ... then that means we don't have it." And didn't bother to elaborate further. When I asked them if they knew about any future availability, they said no. And then when I said oh, okay, that's fine, they hung up promptly. Jeez. Talk about poor customer service. tl;dr: Pretty good facilities and community, awful customer service. Pricing is pretty good for lunch-hour, so there's that.