Crunch Fitness - Tyler

Darryl McGowan a month ago

I’ve been a member of Crunch Fitness since they first opened in Tyler, and up until recently I’ve had very few complaints. Unfortunately, my experience with the current staff and management has convinced me it’s time to take my business elsewhere. When I came in to work out, my account showed a past-due balance because I was in the process of switching the bank account my membership drafts from. I explained this to the front desk employee, Mattie, and let her know I was updating the payment information. My payment wasn’t weeks or months behind it had only recently become due and was just a few days late. Instead of showing any understanding or offering a simple solution, I was told I couldn’t work out. Frustrated, I said that if it was that serious, they could just cancel my membership. Mattie immediately responded that she would do exactly that. The interaction came across as if keeping a longtime member wasn’t a concern at all. She then brought over the manager, Chance. Rather than trying to de-escalate the situation, his attitude and body language only made things worse. Even after explaining the situation again, I didn’t feel like anyone was actually listening or trying to h

Denny Youngblood 2 months ago

Landon and the staff that works with him are very knowledgeable and professional. They treat customers with kindness and respect. I needed help in getting CRUNCH to operate on my phone and Landon was very nice and helpful. I’m 70+ years old and sometimes today’s technology is overwhelming. Not for the CRUNCH staff. I highly recommend this gym to anyone wanting to treated with respect. They are excellent!!!

OKF 2 months ago

I've been a member of this gym for several years, and recently I made the mistake of attempting to cancel my membership. I say "mistake" because I genuinely believe it would have been easier to cancel my subscription to existence. The first surprise? You can't cancel through their online member portal. Apparently, the portal exists only to reassure you that technology has advanced—just not in any way that benefits you. So I emailed the Tyler location. Silence. I emailed again. More silence. I called. Instead of a person, I was greeted by an AI that was desperately trying to convince me it had feelings. After surviving that conversation, I finally reached the front desk, where I was told everyone was too busy cleaning the club to take my call. I was asked to leave a message. I did. No one called back. I repeated this process multiple times. Multiple emails. Multiple voicemails. Eventually I started CC'ing managers by name just to see if I'd accidentally summon a living human. I received exactly one response. Meanwhile, the one department operating with military precision was collections. Like clockwork, two or three times every week, I'd receive calls demanding updated cred

5 Star 3 months ago

All the Fitness equipment you could ever imagine. This has become a very popular location You will meet lots of new friends. Tons of Parking Handicap accessable call or stop by for information on specials and services offered Under $10 per month 24/7

Humberto Rodriguez Jr 6 months ago

The location off of loop 323 in Tyler TX is by far one of the best fitness gyms I have visited. The staff is very helpful and inspiring, the equipment are very maintained and clean, and the people are very mindful of the next person. I highly recommend this establishment to people. I would like to recognize staff member Madi and Eathon for their encouragement and support. Way to go guys keep it up!!!