24 Hour Fitness

Garrett Stuteville 3 months ago

Terrible service from staff. Signed up for the free 5 day trial to give this place a chance. I was given a code and went in for a workout. Gym and equipment was decent. However locker room was terribly taken care off. Showers / bathrooms all need work! Went back for my second day. My pass didn’t work. I was told it was because internet was down and the staff would help me out in a “a few minutes” the staff member then left the desk. Once he didn’t return I entered my code for second time. This time it worked. However 2 new staff members told me I couldn’t proceed with working out until a staff member showed me around the gym. I told them it was not my first day and they gave enough attitude and refusal to let me proceed. I finally had enough and just left. Thankful for free memberships to convince me NOT to pay and join this gym

Sharon DeMarsais 3 months ago

The members are more friendly & helpful than I thought they would be since I am a Senior member. The staff & trainers in general are helpful. I see more results in 6 weeks than 9 months exercising at the Shadowbend Y! The Jumpstart Appt. with a Trainer includes a total body mass electronic scan. Very cool!

Ava 5 months ago

Kyle at the front desk truly stands out for his professionalism and positive energy. From the moment you walk in, he greets you with a smile and makes the check-in process smooth and efficient. He’s always attentive, organized, and ready to assist, which helps set the tone for a great workout. What really makes Kyle exceptional is how approachable and genuine he is. Whether you’re a regular or visiting for the first time, he treats everyone with the same level of respect and friendliness. It’s clear he takes pride in creating a welcoming atmosphere, and it makes a real difference in the overall gym experience. Appreciate everything you do, Kyle—keep up the great work!

Ava Costenbader 5 months ago

I had a really positive experience at the front desk thanks to Kyle! From the moment I walked in, he was friendly, welcoming, and genuinely helpful. He answered my questions clearly and made the check-in process smooth and easy. It’s always nice to be greeted by someone who seems to enjoy what they do and treats people with respect. His attitude set a great tone for my visit, and it definitely made me more comfortable at the gym. I appreciate the great customer service and hope to see more of that every time I come in.

Samantha Huerta 6 months ago

24 Hour Fitness in the woodlands is really great! The main reason my husband and i enjoy cooking is the friendly staff, mainly Daniel!! He and my husband are fans of the same basketball team and is always down to talk about the last game or the next game, as well as keep us up to date on the new amenities and advancement the building is making! For a little while we didn't see Daniel and it got so disorganized and chaotic we were really considering canceling and trying something different! Thank God he is back at our gym, we wouldn’t be coming back if he wasn’t here!